Different events

Created by Qiang Zheng, Modified on Wed, 15 Jun, 2022 at 9:31 AM by Qiang Zheng

Background

This page clarifies the events types and possible enrichments, so it is clear when a certain event is generated.

Overview of possible events

Entries

Base Event	Event Detail	Key Used	Lock	User Info	Explanation
Lock Opened		Included	Included	Included	Lock opened with key mentioned, assigned to user mentioned at time of event
Lock Opened	Offline	Included	Included	Included	Lock opened while it was offline with key mentioned, assigned to user mentioned at time of event
Lock Opened	Inside Handle		Included		Lock opened using inside handle by unknown user (for escutcheon type locks only)
Lock Opened	Request To Exit		Included		Lock opened using exit button by unknown user (for wall reader type locks only)
Lock Rejected		Included	Included	Included	Lock rejected access for key mentioned, assigned to user mentioned because user was not part of an access group that allowed access to this lock at the time of the event
Lock Rejected	Offline	Included	Included	Included	Lock rejected access while it was offline for key mentioned, assigned to user mentioned at the time of the event
Lock Rejected	No Access	Included	Included	Included	Lock rejected access for key mentioned, assigned to user mentioned because user was not part of any access group in the site at the time of the event
Lock Rejected	Blocked	Included	Included	Included	Lock rejected access for key mentioned, assigned to user mentioned because it was blocked at the time of the event
Lock Rejected	Suspended	Included	Included	Included	Lock rejected access for key mentioned, assigned to user mentioned because user's subscription state was suspended at the time of the event
Lock Rejected	Low batteries	Included	Included	Included	Lock rejected access for key mentioned, assigned to user mentioned because battery state was very low at the time of the event
Office Mode	Start	Included	Included	Included	Manual Office Mode started on lock mentioned, using key mentioned, assigned to user mentioned at the time of the event
Office Mode	End	Optional	Included	Optional	Manual Office Mode ended on lock mentioned, either using key mentioned, assigned to user mentioned or automatically because Easy Office Mode schedule expired at the time of the event
Easy Office Mode	Start	Included	Included	Included	Easy Office Mode started on lock mentioned, using key mentioned, assigned to user mentioned at the time of the event
Easy Office Mode	End		Included		Easy Office Mode ended on lock mentioned automatically because Easy Office Mode schedule expired at the time of the event
Privacy Mode	Start		Included		Privacy Mode was enabled from inside at the time of the event
Privacy Mode	End		Included		Privacy Mode was disabled at the time of the event. This could have happened from the inside or because someone presented a tag that has Privacy Mode Override privileges. If the latter is the case, this event will have been preceded a few seconds by a successful tag opening. If that user did not physically open the lock, the lock will remain in Privacy Mode.

Incidents

Base Event	Event Detail	Lock	Explanation
Door Left Open Alarm	Start	Included	Door lock mentioned was mounted on was not closed properly after it was last opened (sensor dependency)
Door Left Open Alarm	End	Included	Door lock mentioned was mounted on was closed again properly after raising alarm (sensor dependency)
Intrusion Alarm	Start	Included	Door lock mentioned was mounted on was opened without lock being unlocked properly (sensor dependency)
Intrusion Alarm	End	Included	Door lock mentioned was mounted on was closed again properly after raising alarm (sensor dependency)
Tamper Alarm	Start	Included	CU cover of lock mentioned was tampered with and is not correctly mounted (for wall reader type locks only)
Tamper Alarm	End	Included	CU cover of lock mentioned was reports to have recovered from tamper alarm (for wall reader type locks only)
Low Battery Alarm		Included	Lock mention has a low battery, which needs to be replaces as soon as possible. If left in this state, risk in increasing to result in rejections because of very low battery state.
Operation Not Completed		Included	Lock rejected access because of a mechanical failure