How can I schedule firmware updates for specific locks of a Site in Larry Support?

The required IQ version to schedule firmware updates for specific locks is version 25.2.5 or higher. To schedule updates, select a 'Collection' (Site) and then go to its 'Locks' page. Here, you can filter locks by online status, controller, component, the IQ they're attached to, and battery level. You can schedule updates for one or more selected locks based on the filter applied, your selection of checkboxes, or all locks on the site. Click on the 'Schedule update' button above the table, and follow the following four-step process:

1. Clarify which locks you are scheduling an update for.
2. Select a component and target version for the update.
3. Select a suitable time for the update.
4. Finally, review your scheduled update details and confirm.

Please note that you can select multiple locks for updating in a single schedule, but updating only one component or controller is possible. You can choose this in the 2nd step of the flow, where the target update version needs to be selected.

You can check the progress of the scheduled update in the 'Updates' tab, which shows an overview of the site hardware updates in a table. Using the filter, you can search for specific updates.

It is also possible to schedule lock updates from this page by clicking the blue ‘Schedule update’ button. Keep in mind that in this case, you will be able to select the component, target version, and time for the update and this will be applied to all locks on the site that fall under that criteria.

Lastly, you have the option to select the red button 'Cancel all not started' should you change your mind.

1. How many components can I view for each lock?

The Support App now displays up to 8 components for each lock. This is an increase from the previous limit of 3 components. 

2. How do I view the firmware versions of each component? 

To see the firmware versions of each component, hover over the "Components" column for the selected lock. This will expand the list and display all components along with their firmware versions. 

3. Can I refresh the component information for a lock?

Yes, you can refresh the component information for a lock if it is online and connected to the IQ. The refresh option is available in the "Components" column. If the lock is offline or not connected to the IQ, the refresh option will not be available, and no data will be updated. 

4. How do I schedule a firmware update for locks?

To schedule a firmware update for locks, click "Schedule Update" in the top-right corner. You will then be prompted to select whether to update all locks in the collection, only selected locks, or only the ones currently filtered. 

Next, follow the steps to choose the component, version, and a time to apply the update. The lock must be online and connected to the IQ to proceed with the update. 

5. What happens if the lock is offline during a firmware update?

If the lock is offline when the scheduled update starts, the update will fail and the targeted firmware version will not be applied. 

6. How can I see the status of a scheduled update?

The status of a scheduled update can be viewed in Larry Support under the "Updates" tab. You can see the progress and completion status directly from the interface.