FAQ for Support Users on Larry Support

What are notes used for in Larry Support?

Notes in Larry Support are used to record and share critical information about hardware malfunctions, network disturbances, and site-specific observations. They document issues with IQs, locks, and repeaters. These notes are public and visible to all users of Larry Commissioning and Larry Support with access to the site unless made private by the creator. This feature is designed to enhance collaboration by ensuring that detailed information is readily available across both platforms.

How can I add a note for a Site in Larry Support?

To add a note for a Site in Larry Support, make sure you're on the Collections page. Choose the collection you intend to work on, then use the Notes tab to add your note.

Using the Notes Tab:

1. After selecting your collection, click on the Notes tab.
2. Click Add Note, choose Site as the note type, and specify the note's subject.
3. Type your note in the provided text area.
4. Decide if the note should be private; private notes are visible only to you.
5. Click Save to apply your settings and make the note accessible based on your privacy preference.

How can I add a note for an IQ in Larry Support?

To add a note for an IQ in Larry Support, start by ensuring you're on the Collections page and select the collection associated with the IQ. You have two options to proceed: manually through the Notes tab, or directly through the IQ tab which automatically fills in some fields for ease.

Method 1: Using the Notes Tab

1. From the selected collection, go to the Notes tab and click Add Note.
2. Choose IQ as the note type, select the specific IQ, and specify the subject.
3. Type your note in the designated area.
4. Set the note's privacy; private notes are visible only to you.
5. Click Save to apply your settings and make the note accessible.

Method 2: Directly from the IQ Tab

1. Go to the IQs' tab, find the specific IQ, and click the three dots next to it.
2. Choose Add note. This will immediately bring up a new note window with pre-filled information about the IQ.
3. Fill in the subject and the content of your note.
4. Decide on the privacy settings and click Save to store your note with the selected visibility settings.

How can I add a note for a Repeater in Larry Support?

To add a note for a Repeater in Larry Support, start by ensuring you're on the Collections page and select the collection associated with the IQ under which the Repeater is listed. You have two options to proceed: manually through the Notes tab, or directly through the IQ tab where Repeaters are listed under their respective IQs, which automatically fills in some fields for ease.

Method 1: Using the Notes Tab

1. From your selected collection, go to the Notes tab and click Add Note.
2. Choose Repeater as your note type, select the specific Repeater and specify the note's subject.
3. Type your note in the designated area.
4. Set the note's privacy; private notes are visible only to you.
5. Click Save to apply your settings and make the note accessible.

Method 2: Directly from the IQ Tab

1. Navigate to the IQs tab within your collection, find the specific IQ, and access the list of Repeaters associated with it.
2. Click the three dots next to the Repeater and choose Add note. This will bring up a note window with the Repeater details pre-filled.
3. Enter the subject and content of your note.
4. Decide on the privacy settings and click Save to store your note with the selected visibility settings.

How can I add a note for a Lock in Larry Support?

To add a note for a Lock in Larry Support, start by ensuring you're on the Collections page and select the collection associated with the lock. You have two options to proceed: manually through the Notes tab, or directly through the Lock tab which automatically fills in some fields for ease.

Method 1: Using the Notes Tab

1. From the selected collection, go to the Notes tab and click Add Note.
2. Choose Lock as the note type, select the specific Lock, and specify the subject.
3. Type your note in the designated area.
4. Set the note's privacy; private notes are visible only to you.
5. Click Save to apply your settings and make the note accessible.

Method 2: Directly from the Lock Tab

1. Go to the Locks' tab, find the specific Lock, and click the three dots next to it.
2. Choose Add note. This will immediately bring up a new note window with pre-filled information about the Lock.
3. Fill in the subject and the content of your note.
4. Decide on the privacy settings and click Save to store your note with the selected visibility settings.

How do I see existing notes for specific items in Larry Support?

To view existing notes associated with specific items like IQs or Locks in Larry Support, follow these steps:

Method 1: Using the Notes Tab

1. Navigate to the Notes tab from the Collections menu.
2. You can either manually scroll through the list or use the search and filter options to find notes related to specific IQs, Repeaters, Sites.

Method 2: Directly from the IQs or Locks Tabs

1. Access the IQs or Locks tab within your selected collection.
2. Search for the specific IQ, Repeater or Lock;  you will see the number of notes attached to each item displayed next to it.
3. Click on the number to view all notes linked to that specific item.

How can I edit or delete a note I created in Larry Support?

To edit or delete a note you have created in Larry Support, follow these steps:

1. Locate the note you wish to edit or delete. (Refer to the FAQ on how to find a note for specific instructions.
2. Once you have found the note, click on it to open.
3. Use the edit option to modify the note's content, or the delete option to remove the note entirely.
4. Note that you can only edit or delete notes that you have personally created.

Who can see the notes I create if they are not marked as private?

Any note created and not marked as private is accessible to both installers using Larry Commissioning and support technicians using Larry Support with access to the site. This ensures that everyone involved in managing the site has access to the information needed to address issues effectively and efficiently. Only you can see notes that you mark as private.

How do I use filters to find specific notes?

1. Once the collection page is open, click on the Notes tab to view all notes associated with the collection.
2. Click the Filters and Search button to access the filter options.
3. Choose a note type like Lock, Floor plan, etc.
   • Resource: Select specific resources such as a particular lock or IQ.
   • Author: Filter by the author to see notes written by a specific person.
   • Date Range: Set a start and end date to find notes from a particular period.
4. Click Apply Filters to see the notes that meet your criteria.
5. Click Reset Filters to clear all selections and view all notes again.