How to update IQ in Larry support

This document explains how to schedule updates for IQs through Larry Support.

With the introduction of “IQ updates” permission in Larry Support to “support finance” and "support engineer" role, we aim to allow SALTO technicians worldwide to react to issues in the field more quickly, without the need to reach Clay Support and wait for the update to process. You will see that there is a new menu item, "Updates”, which will provide you an overview of the status of all the updates depending on the permissions of the user. When you click the "Updates" menu option at the top of the screen, you will have a complete history of all the scheduled updates and you can easily filter them by their statuses.

How to update versions?

SCHEDULE UPDATE (ALL IQS IN THE COLLECTION)

In order to schedule an update for all the IQs under a specific collection, you first need to navigate to the “Collections” detail page. Here you can either use “Schedule update” option under “Collection actions”

Or go to “Updates” tab menu and click “Schedule update” on the top right corner.

In the “Updates” tab, you can see all the updates for IQs that belong to this collection. 

Here you can:

• “Cancel all not started” scheduled updates or cancel it by going to the IQ detail page and cancel the update one by one.
•  filter the updates according to the status.
•  “Schedule update”

After clicking on “Schedule update”, you will see the following wizard

Now, you need to select the IQ type, update type, and version that you want to update to.

IQ type;

•      IQ 2 - In order to update IQ1, you should still need to get in contact with Clay Support.

Update type;

•      Firmware 

Version;

•      Upgrade to align - The system will select the highest IQ version applied of an IQ among the type chosen (IQ2) in the collection and update other IQs to align with this version.
•      Upgrade to recommended - The system will decide on which version to update depending on the IQ type. 
•      Upgrade to next* - Upgrade to the next stable version
•      Downgrade to previous*- Downgrade to the previously available version.

*only available for single IQ update

After your selection, click “Verify update”. At this stage, the systems will check if the selected update can be scheduled and give feedback if all IQs can be updated or need additional action from you.