The lock is not into EOM when the user is expecting the door enters EOM
The basic requirements for the lock being put into EOM:
- The lock has EOM schedule, e.g. Pic 1
- The user is authorised to open the lock
- The user is authorised with EOM permission, e.g. Pic 2
- The user is trying to open the lock with EOM schedule, and the lock is online
If you have proof all the requirements are met, please send the proof to Clay support.
Pic 1:
Pic 2:
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article