Passwords must be at least 8 characters.
Passwords must have at least one non alphanumeric character.
Passwords must have at least one lowercase ('a'-'z').
Passwords must have at least one uppercase ('A'-'Z').
What if the user reported that resetting password is not working? And the reset email never came.
1. Please make sure the email from the user is linked with a valid KS user.
2. Make sure the user or you has hit the submit button for resetting password, then check with the user, if still having a problem, check with Clay support:
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