How to create a ticket properly

Before sending a ticket, please check if your problem has been answered in https://claysolutions.freshdesk.com/a/solutions (please register in the portal, then view the link) or https://saltoks.com/support/

For API related question, please check here https://saltoks.com/developers/connect/

If you still cannot find the answer, please leave as much information as possible in the ticket, the following template can help you describe the problem:

• Description
• Site number/name, Center number/name
• Users info (TitanID, email, tag number), Company name
• IQs & locks (IQ LED color, locks LED and reaction)
• Expected results (with the name of access rule/group)
• Actual results including error and time stamp
• Actions have been taken
• Reproduce steps

And send the problem to support@my-clay.com, due to the availability of resources, tickets adhering to the template will be handled with priority.