Health Dashboard FAQs

Created by Adam Daley, Modified on Tue, 24 Dec, 2024 at 10:12 AM by Adam Daley

1. What is the new Health Dashboard in Larry Support?
The Health Dashboard is a new feature in Larry Support that provides an overview of performance metrics, such as successful attempts, offline rejections, and disconnections. It appears as the default landing page when you log in, allowing you to quickly monitor overall performance across all collections.

2. How can I view performance details for a specific collection?
You can access collection-specific performance data in two ways:

1. From the main Health Dashboard, click on a collection name and then select the Collection Details button at the bottom of the page.

2. From the Collections tab in the left-hand menu, select a collection and click the Health Dashboard button to see the same detailed view.

3. Can I filter the collections shown in the Health Dashboard?
Yes, you can filter collections to display only those you need. This allows you to focus on the most relevant data and streamline your troubleshooting.

4. How are the collections ranked on the Health Dashboard?
Collections are ranked based on their performance, with those experiencing the most critical issues appearing at the top. This helps you quickly identify and prioritize collections that may impact user experience.

5. What kind of information is available in Collection Details?
Collection Details provides specific insights for a selected collection, including disconnections, offline rejections, and trends over the past 30 days. This view helps you identify patterns and troubleshoot connectivity challenges more effectively.

6. Can I drill down further into specific locks?
Yes. Within Collection Details, you can click on a lock to access Lock Details. This view includes metrics such as battery status, traffic percentage, openings, disconnections, and offline rejections. The graphs allow you to track performance trends over time and identify any changes affecting individual locks.

7. How do I return to the main Health Dashboard from Collection Details?
You can easily return to the main Health Dashboard at any time by clicking on Health Dashboard in the left-hand menu.