Pin expire date and 6/7 digit pin code

We have been receiving feedback from our customers that the newly-generated PIN codes are sometimes generated with 7 digits, which is not in line with our usual practice of generating random 6-digit PINs. After analyzing the issue, our product team came up with some improvements to prevent this from happening in the future.

One of them is to implement a limited validity for PIN codes. This means that each PIN will be created with a default expiration period of 90 days. Once it expires, we will check if the PIN is part of a valid access group. If that is the case, the expiration period will be extended by 7 days. That process will continue until the PIN code is no longer part of a valid access group, in which case it will be deleted.

To set an expiration date, please click here.

{
"expiry_date": "2023-02-07T14:48:16.585Z"
}

Depending on the customer's business case, this default expiration of 90 days can be set to any value between 24 hours and 1 year, if needed, via our API.

For users whose PIN codes have been deleted as a result of being inactive for too long, a new PIN code can always be generated for them.